Frequently Asked Questions
How does Cuisine To Go work?
We are a multi-restaurant delivery service, servicing most of Chester County. You can place you order either online, through our app or by calling 610-363-6606.
A delivery driver is dispatched to the restaurant and places your meal in an insulated thermal carrier and delivers it directly to you at your home, office or hotel room.
What are your delivery hours?
Lunch: Monday - Friday 11:30-1:30 based on demand
Dinner: Monday-Thursday Sunday 5:00-8:00, Friday-Saturday 5:00-9:00
What is the Delivery Fee?
Restaurant delivery fees are as follows:
0-3 miles = $2.49
3-5 miles = $3.99
After 5 miles, it is an additional $1 per mile for the driver. All orders subject to a 5% processing for operational costs.
Can I cancel my order?
Just like ordering at a restaurant, within minutes of placing your order, the kitchen is very likely beginning to prepare your food. So, once you place your order with Cuisine to Go, you are responsible for paying for it. Orders placed in advance for a later date or time may be cancelled only if cancelled before the restaurant begins to prepare that order. If you do want to change your order after placing it, please let us know ASAP and we will do as much as possible within our abilities, and the goodwill of the participating restaurant, to accommodate your request(s). Additional costs may apply depending upon the request and/or the circumstances. Please do not call the restaurant to cancel or change your order.
Can I track my order?
Yes, as long as it was not an advanced order. Once you submit an active your order the tracker is immediately displayed. Should you navigate from the order placed screen, simply click the Account link to view any current active orders and the order tracker.
Is there a minimum food amount to place an order?
Yes, lunch and dinner have a $15 minimum.
Can I order from more than one restaurant?
Yes, but there will be an additional delivery fee for each restaurant. Please allow extra delivery time if ordering from two or more restaurants.
How much should I tip my driver?
A 15% to 20% gratuity is customary. We suggest tipping your driver just like you would a server in a restaurant. Our drivers are independent contractors who use their own vehicle and gas. For orders over $50, you will be subject to an automatic 15% gratuity.
How long does it take for delivery?
Typically, most food is delivered between 45-60 minutes. Times do flucuate based on volume, weather and time of day.
PLEASE CONTACT Cuisine To Go WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES